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Refund Policy

POLICIES – WEB APPTS- For Paid Appointments

The policies are for the patients that have booked their appointment online. This case can include two types of patients: PO: Patients that have paid for their appointment online PAV: Patients that have booked a free appointment online – pays at the visit

Cancellation Policy for OP & PAV

  • Appointments can be cancelled only 1 day (date wise) before the set date and time by the patient online, however the appointments can be cancelled at any time by the call centre team / registration desk.
  • Post cancellation the complete amount will be refunded to the patient (NOT the registration amount).
  • No cancellation charge will be taken from the patient
  • The patient shall be refunded the amount within 15 working days post cancellation request.

Rescheduling Policy for OP & PAV

  • You are entitled to cancel the bookings made, prior to 24 hours from the appointment date and time. The amount will be refunded within 15 working days from the cancellation request.
  • We use a third-party payment gateway for processing payments due to us. The processing of payments will be subject to the terms, conditions and privacy policies of the payment gateway, in addition to these Terms. We don’t control and are not liable for the security or performance of the payment gateway. You agree to pay us, through the payment gateway, all charges at the rates then in effect for any purchase in accordance with the applicable payment terms.

No Show Policy for OP: (To highlight the No show patients (paid or unpaid))

  • If the patient has paid for an appointment and has not showed up for the same in the entire day, the transaction is refunded (NOT the registration amount). The cost of the transaction will only be deducted.

Refund Policy:

  • If the patient wants to cancel the appointment, then the cancellation policy follows
  • If the patient has requested a refund, the request is sent to the admin, who investigates the concerns and then orders the refund.
  • You are entitled to cancel the bookings made, prior to 24 hours from the appointment date and time. The amount will be refunded within 15 working days from the cancellation request.
  • 1.99% of the total fee will be deducted for gateway charges.
  • If cancel/reschedule/no show/ then refund will be done excluding registration charges
  • The registration fee will be transferred to Paras Hospitals in order to register patient on Paras Platform and rest amount will be available for refund will be transferred to your bank account.
  • To refund the whole amount including registration charges, an authorized mail will be required.
  • We use a third-party payment gateway for processing payments due to us. The processing of payments will be subject to the terms, conditions and privacy policies of the payment gateway, in addition to these Terms. We don’t control and are not liable for the security or performance of the payment gateway. You agree to pay us, through the payment gateway, all charges at the rates then in effect for any purchase in accordance with the applicable payment terms.
  • *For No show/Cancel/Reschedule online appointment – amount will be refunded for transaction done after 14th June 2018.

General Terms and Conditions

  • You are requested to be present at least 15 minutes before from the appointment time.
  • We will try to honour all the appointments, but in case of unforeseen circumstances beyond our control the appointment may be delayed or rescheduled.
  • The appointment can be rescheduled or cancelled 24 hours before the appointment time. The rescheduling of the appointment can only be done online.
  • In case user is not able to appear for the appointment after booking it online no refund will be processed. We are liable to forfeit the entire amount paid against the aforementioned booking.
  • In case of Video Consultation for any reason whatsoever, the user does not log in to their assigned account, the Company is not liable to refund the amount paid against the said consultation.
  • The refund is feasible after proper scrutiny and investigation of the available records of the authorized person of the Company in the following conditions:
    • In case of poor connectivity of the internet from our side;
    • Non-availability of the doctors during the given time;
    • The Dissatisfaction of the user with the consultation or with Doctor’s interaction, the user can request for the refund.